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Agile Business Analyst

Leapfrog Online is seeking seeking agile-minded candidates with 3 to 5 years general software development experience and 1 to 3 years business analyst experience, for the position of Agile Business Analyst. 

Responsibilities Include:

• Work with a project manager and one or more business units to identify, elaborate and prioritize all work requests.
• Lead project initiation and requirements definition processes using user stories, wireframes and other gathering techniques.
• Ensure that the business unit maintains a prioritized backlog from which delivery teams can plan work.
• Identify, manage and escalate issues and risks.
• Lead discovery and definition activities to prepare for new platforms or major initiatives.
• Ensure the satisfactory completion of user acceptance testing for larger initiatives and projects.
• Manage functional dependencies and coordination between teams and business units.
• Serve as an advocate for the delivery team to the business.

Our Ideal Candidate Has:

• Experience with Scrum, Extreme Programming or another Agile development methodology.
• 3 to 5 years of experience in information technology or online marketing, participating in software development, business process analysis, requirements gathering or project management.
• 1 to 3 years of experience as a business analyst.
• Eagerness to work within a dynamic, client-focused, service-oriented environment.
• Excellent communication skills and the ability to communicate cross-functionally.
• Ability to prioritize and perform multiple tasks in time-critical situations.
• Web site or e-commerce application development experience is a huge plus.
• Online marketing experience is a big plus.

Mail/fax/email your resumé, which must include salary history to:
Human Resources, Leapfrog Online, 807 Greenwood Street, Evanston, 60201
fax 847-556-1468 / email projectmanager@leapfrogonline.com

Agile Project Manager

Leapfrog Online is seeking seeking agile-minded candidates with 3 to 5 years general software development experience and 1 to 3 years' project management experience for the position of Agile Project Manager.

Responsibilities Include:

• Lead one or more delivery teams in an agile software development environment.
• Collect feedback through agile practices such as burndown charts and retrospectives, and interpret trends in order to promote continuous improvement.
• Work with relevant business units to understand the vision, objectives, and intended RIO behind the enhancements, initiatives, and platforms being proposed for development.
• Ensure the proper level of communication within and between the technical delivery team and business unit to collaboratively develop web applications that support business needs. This includes scheduling and facilitating meetings for feature identification, estimation, prioritization, planning and daily check-ins.
• Track and share status with project teams to maximize productivity and efficiency. Examples of tools and techniques to be used include a team wiki (online) and information radiators (offline).
• Focus on team health and remove obstacles to provide a positive work environment for team members.
• Establish and maintain excellent working relationships with business team, developers and vendors.
• Maintain and tune agile software development life cycle processes.

Our Ideal Candidate Has:

• Experience with Scrum, Extreme Programming or another Agile development methodology.
• 3 to 5 years of experience in information technology or online marketing, participating in software development, business process analysis, requirements gathering or project management.
• 1 to 3 years of experience managing software development projects.
• Eagerness to work within a dynamic, client-focused, service-oriented environment.
• Excellent communication skills and the ability to communicate cross-functionally.
• Ability to prioritize and perform multiple tasks in time-critical situations.
• Web-site or e-commerce application development experience is a huge plus.
• Online marketing experience is a big plus.

Mail/fax/email your resumé, which must include salary history to:
Human Resources, Leapfrog Online, 807 Greenwood Street, Evanston, 60201
fax 847-556-1468 / email techpmposition@leapfrogonline.com

Interactive Operations Director

For the Interactive Operations Director, we are seeking a candidate with 7+ years experience managing operational and systems projects to lead all operations in support of digital marketing programs for the Telecommunications Business Unit at Leapfrog Online.  This leadership role includes ownership and management of the ecommerce infrastructure (including all web sites and data operations) which is used for online marketing and high-volume customer acquisition programs.  

The Director will manage a diverse team including web producers and designers, product managers and operations managers.  The Director will also lead the process of establishing the technical, functional and marketing requirements for the Communications vertical.  The Operations Team gathers and prioritizes the requirements, while working with project management and technical teams to stage their testing and implementation in an Agile development environment.  In addition the Director will collaborate with clients directly. The Director reports to the VP/GM of the Telecommunications Business Unit. 

Responsibilities Include:

• Prioritizing operational needs within the Telecommunications Business Unit.
• Directing and allocating team members and resources to achieve planned business objectives
• Leading, coaching and developing the Telecommunications Business Unit Operations Team
• Working closely with the Communication Business Unit account teams to define technical support needs
• Working with the Project Management and Technology Teams to develop timelines and releases in support of those needs
• Managing the delivery of all projects related to website design, system engineering and reporting. In addition, managing system integration projects with third-party vendors, as needed
• Leading all Telecommunications Business Unit tracking and reporting efforts. Ensuring accuracy and availability of reporting, as specified, in order to enable actionable program insights and achievement of planned results
• Ensuring effective monitoring of Telecommunications Business Unit operational service levels. Identifying and driving continuous improvement into all program/operational elements
• Establishing and maintaining a Product Management discipline through defined requirements definition and consolidation processes, prioritization based on business and client needs and launch/release planning.

Our Ideal Candidate Has:

• A Bachelor's degree
• Proven ability as a highly skilled leader to develop and manage a multi-function team
• Proven ability to manage conflict in a diplomatic manner
• Proven ability in process and product management
• Ability to communicate in both technical and business environments and build the consensus required to define and implement programs and proposals
• Familiarity with development methodologies and an understanding of database driven websites (programming or web design skills are not required)
• Proven ability to work in a fast growing/ever-changing technology and operational environment
• Ability to prioritize and manage multiple programs and objectives in time critical situations
• Excellent written and verbal communication skills
• Computer literacy, including competency with MS Office suite (including Excel and Access) and project management software
• Experience with agile development methodologies and operational development preferred
• Telecommunications industry experience a plus

Mail/fax/email your resumé, which must include salary history to:
Human Resources, Leapfrog Online, 807 Greenwood Street, Evanston, 60201
fax 847-556-1468 / email opsdirposition@leapfrogonline.com

Interactive Operations Manager

For the Interactive Operations Manager, we are seeking a candidate with 3+ years experience in web operations management, product development, project management and/or program management to act as the main point of contact between the Leapfrog Online client services team and the production/technology team.  This position will be responsible for implementing and supporting online marketing programs by leading, managing and defining initiatives for online customer acquisition sites, back-end operations and reporting processes by interfacing with internal resources, third-party vendors and external clients.  

Responsibilities Include:

• Partnering with the client services team and clients to scope and define business and user requirements for projects; incorporating cross-functional input, market research and analytics
• Shepherding projects from concept to completion ensuring all requirements, timelines and budget are met
• Negotiating feature sets to maximize project effectiveness and speed to market
• Analyzing consumer usage and business metrics; optimize to meet/exceed goals
• Establishing and maintaining excellent working relationships with all clients and third-party vendors, while managing time and costs
• Working with internal departments to determine needs for enhancing operational efficiencies
• Tracking and sharing status with project teams to eliminate waste and maximize productivity and efficiency
• Collaborating with Production/Technology Team to develop program releases to support business needs
  

Our Ideal Candidate Has:

• A Bachelor's degree
• Experience with eCommerce and online direct marketing experience preferred
• Familiarity with common web and e-commerce concepts, tools and technologies

• Ability to communicate in both technical and business environments
• Comfortable working within a fast-paced, dynamic environment
• Ability to prioritize and perform multiple tasks in time critical situations
• Proficiency with Microsoft Office Suite including Word, Excel, Visio, Power point and Project

• Highly self-motivated and resourceful
• Works well both independently and within a team environment
• Ability to manage up and seek assistance when appropriate
• Exposure to agile development and project management methodologies a plus
• Telecommunications industry experience a plus

Mail/fax/email your resumé, which must include salary history to:
Human Resources, Leapfrog Online, 807 Greenwood Street, Evanston, 60201
fax 847-556-1468 / email operationsposition@leapfrogonline.com

Iteration Manager (Scrummaster)

Leapfrog Online is seeking agile-minded candidates with 3 to 5 years general software development experience and 1 to 3 years' experience as a tech lead, team lead, ScrumMaster or technical project manager for the position of Iteration Manager (Scrummaster).

Responsibilities Include:

• Reporting to a project manager, lead one or more technical delivery teams in an agile software development environment
• Collect feedback (both people- and metrics-based) and interpret trends in order to promote continuous improvement
• Track and share status with teams and project managers to maximize productivity and efficiency
• Lead release management activity (our teams typically release code to live environments every two weeks)
• Lead sprint tracking, planning, retrospectives and stand up meetings
• Identify and remove obstacles (such as unclear requirements and external dependencies) for the team and individual team members
• Identify and help to resolve technical resource conflicts (by both searching for solutions within the team and by collaborating with iteration managers or project managers on other teams)
• Help the team maintain a sustainable pace by monitoring and interpreting historical velocity and future work.
• Focus on team health to provide a positive work environment for team members.
• Serve as an advocate for the business to the development team

Our Ideal Candidate Has:

• Experience with Scrum, Extreme Programming or another Agile development methodology
• 3 to 5 years of experience in information technology or online marketing, participating in software development, business process analysis, requirements gathering or project management
• 1 to 3 years of experience as a technical lead, team lead, ScrumMaster or technical project manager
• Eagerness to work within a dynamic, client-focused, service-oriented environment
• Excellent communication skills and the ability to communicate cross-functionally
• Ability to prioritize and perform multiple tasks in time-critical situations
• Web-site or e-commerce application development experience is a huge plus
• Online marketing experience is a big plus

Mail/fax/email your resumé, which must include salary history to:
Human Resources, Leapfrog Online, 807 Greenwood Street, Evanston, 60201
fax 847-556-1468 / email projectmanager@leapfrogonline.com

Software Engineer

For the Software Engineer position, we are seeking a candidate with of 5 years experience developing, testing, deploying and maintaining interactive web applications in open source environments, as well as command-line batch processing scripts in Python, Ruby, Perl or PHP scripting languages to develop and deploy web-based applications and associated support programs. 

Responsibilities Include:

Supporting new software development, site production and operations as needed by the assigned business unit:

• With project managers, gathering requirements from internal customers and end-users
• Advising internal customers on the development resource constraints and risks for requested functionality
• Developing code using test-driven, object-oriented methodologies
• Performing unit testing and integration tests
• Participating in end-user acceptance testing
• Incorporating end-user feedback into later iterations of the software

Documenting applications at the following levels:

• System architecture
• Source code
• Administration and maintenance
• End-user training and help

Our Ideal Candidate Has:

• A Bachelor's degree and/or 5 years experience relating to web-based software development
• Expert experience in the development of web-based applications using primarily Python (Django framework), Ruby on Rails or PHP 5  in an open-source development environment
• A minimum of 5 years experience with any SQL-based RDBMS (PostgreSQL preferred) in the form of writing efficient SQL queries and executing them via programming language interfaces
• Experience with source code control systems (Subversion preferred), object-oriented design, test-driven development, continuous integration, code reviews and refactoring, Agile development methods (Scrum), relational database usage and web services
• A thorough understanding of common web and e-commerce concepts and technologies, such as: HTTP, SSL, Javascript and variants, HTML and other client-side data formats (no graphic design skills required), XML and associated technologies, content management concepts, public-key cryptography, application and data security and privacy issues, basic TCP/IP networking.
• Ability to work well both within a team environment and independently
• Ability to work within a fast-paced, dynamic environment
• Experience working with Agile development methodologies, particularly Scrum teamwork and User Story development and estimation, a very big plus

Mail/fax/email your resumé, which must include salary history to:
Human Resources, Leapfrog Online, 807 Greenwood Street, Evanston, 60201
fax 847-556-1468 / email techposition@leapfrogonline.com

Sr. Web Production/Design Manager

For the Sr. Web Production/Design Manager, we are seeking a candidate with 7+ years experience launching and maintaining high volume consumer facing, customer service and e-commerce applications.   This position will be responsible for developing new ecommerce experiences and for the overall design and production of web-based applications for the Leapfrog Online Communications vertical business unit.

Responsibilities Include:

• Launching and maintaining consumer facing, customer service and e-commerce applications
• Establishing and performing ongoing quality assurance tests including functional testing and browser/OS interoperability
• Regularly performing user experience and code optimization on all websites
• Participating in the creation and construction of new functionality for all applications
• Supporting client sponsored monthly service and promotional offer changes
• Supporting client and marketing driven tests
• Collaborating with Operations Managers to develop and execute against production schedules (site updates, emails, reporting)
• Collaborating with Communication Services Team to map client and business requirements to platform capabilities
• Collaborating with Technology Team to develop innovative applications through sound web design and coding practices that support target sales needs
• Interfacing with internal and external technology resources
• Career development and management of Web Producers and Design/Creative Staff
• Oversight of outsourced production activities, including establishing working processes and quality management.

Our Ideal Candidate Has:

• A Bachelor's degree
• Expert knowledge of MS Office Suite, web production toolset, HTML, XHTML, CSS
• Familiarity with PHP, JavaScript, XML, image editing software (e.g. PhotoShop, GIMP), Flash, database driven websites, version control (SVN preferred), content management methodologies, user interface design, ability to interact with data centers using UNIX/Linux
• Hands-on experience with development and maintenance of web-based applications using an established web framework (e.g. .NET, STRUTS, Ruby on Rails, Django, etc.)
• Detail oriented and able to manage multiple priorities and adhere to tight deadlines
• Excellent written and verbal communication skills
• Proven ability to successfully coach and manage a team
• Proven ability to work in a fast growing/ever-changing technology and operational environment
• Ability to communicate in both technical and business environments

Mail/fax/email your resumé, which must include salary history to:
Human Resources, Leapfrog Online, 807 Greenwood Street, Evanston, 60201
fax 847-556-1468 / email producer@leapfrogonline.com